Terms and conditions

EMILIAN OWNS AND OPERATES THIS WEBSITE

ABN:  41 752 040 648

LIQUOR LICENSE: 36141545

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We may accept any order for the supply of goods (in whole or in part), or decline any order. We are not liable to you in respect of those goods that we are unable to supply to you, provided that we refund any amounts paid by you in respect of the unsupplied goods.

This website contains intellectual material which is owned by or licensed to us. This material includes, but is not limited to, the photographs, text, appearance and graphics. Reproduction is prohibited other than if you ask us nicely first and we provide you with written permission.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Occasionally, this website may also include links to other websites. These links are provided for your convenience to provide further information. We have no responsibility for the content of the linked sites.

As a condition of using our website, you agree to comply with and be subject to all of the following terms and conditions of use. Your use of the service constitutes your agreement to comply with our terms and conditions.

1. Responsible serving of alcohol.

Under Australian laws, alcoholic beverages can only be sold or supplied to persons aged 18 years of age or over. By placing an order you are confirming to us that you are at least 18 years of age. Emilian encourages the legal and responsible consumption of alcoholic beverages. We are also required to provide a warning that under the Liquor Control Reform Act 1998 it is an offence:

  • To supply alcohol to a person under the age of 18 years (Penalty exceeds $17,000)
  • For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700)

2. Privacy

To offer the goods and services we provide in our business as an online retailer, we will need to collect personal information. We are committed to the open and transparent management of your personal information in line with our obligations under the privacy laws.

3. Postage

We will attempt to dispatch orders within 2 working days of your order being confirmed. All orders will be shipped via courier or Australia Post and delivery times will vary depending on your region. Postage costs depends on regions, and are available for viewing at checkout. For international orders please contact us directly to arrange purchase and delivery costs.

Please ensure that delivery details are correct on your order prior to purchase.

4. Payment

Payment must be received in full prior to goods being dispatched. Credit card payment is available online via Stripe, or please contact us to discuss other payment options.

5. Security

Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure. Unfortunately, no data transmission over the internet can be guaranteed as completely secure, and we cannot ensure the security of any information you transmit to us and you do so at your own risk.

6. Return and refunds

If you are not satisfied with the quality of the goods you have received from us please contact us within two weeks of receipt of goods.

We will replace or refund you for any bottle of wine that is damaged or flawed. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.

Once the wine is received we will refund you for the cost of the wine less postage charges. If the original shipment was damaged or flawed you will receive a full refund, including postage. Please contact us for return instructions, and keep the wine in a safe and proper manner and take reasonable care of it.

7. Contact details

If you have any questions or feedback for us, you can contact us on the details below:

Email: info@emilian.com.au

Phone: +61 (0) 421 100 648